CUSTOMER REVIEWS

Verified Review
Bought a car off Alex last at the weekend, no pressure and very freindly, sorted out the finance out one weekend and was driving away the next weekend.Was worth the travel to purchase my new car. Cars are to a high standard very very pleased over all.Thanks again
Dane Rushton
Google
Verified Review
i bought a 2015 focus few days ago,there was no "pushy salesman" routine.was a pleasent experience,very fair price for car i bought.Alex is a nice bloke,i would recommend.
Andy Booth
Google
Verified Review
Great chap to deal with.Answers all emails quickly and provided a quick appointment while remaining COVID aware.Some really nice motors for sale and happy to have found this dealerπŸ‘πŸΌπŸ‘πŸΌ
Steven Knighton
Google
Verified Review
Great person to deal with. Professional and not pushy!Would definitely recommend to anyone!
Dave James
Google
Verified Review
Fantastic car from Alex never been so happy with a car, from meeting alex through the sale completing to leaving all with ease and gettin everything sorted for me! tiny problem with the washer jets but the company was straight on it and are getting it sorted for me! really pleased and will defo be recommending to my mates thanks again Al very happy customer.
Jack
Google
Verified Review
Alex is a top man, very helpful, not your typical pushy salesman. I'm very happy with my new car and my buying experience, Alex was a pleasure to do business with, will definatley go back when I want to change my car again. 100% recommend Alexander Paul GB.
Jane Bearder
Google
Verified Review
Small car dealership with classy big car dealership feel! Really helpful from first phone call, turned up for test drive, had a good look round car, gave me the keys for a test drive without me even asking! Left deposit Saturday! Been back today Sunday ( 4/10/20) Drove away very happy! No hassle! Very friendly and helpful! Can't recommend them enough!!
Derek Beech
Google
Verified Review
I recently sold my car to Alexander Paul. I know some people are wary of selling to traders, however my experience of dealing with Alex was excellent. We agreed a fair price for the car and the money was in my account the next day, with the car collected the day after that. Alex was very communicative and courteous throughout and I wouldn't hesitate to deal with him again.
Mark F
Google
Verified Review
Didn't buy the car for personal reasons but really friendly and honest guy.
Sohaib Ashraf
Google
Verified Review
I very recently helped my son to buy to a car from this company and am more than happy to leave this 5 star review.As it was a long journey to look at the car I was very happy to find the car was exactly as described in both the advert and telephone conversations regarding the condition, and we subsequently bought the car.We did encounter a small fault with the vehicle on the way home which wasn't picked up on the test drive and called the company who couldn't do enough to put the issue right straight away, with the use of a local garage to carry out the repair. I couldn't have asked for more and my son is absolutely thrilled to bits with his new car.I'd have absolutely no hesitation to recommend this company to others and would be very happy to buy from here again.
Garry L
Google
Verified Review
Very friendly customer service, handed us the car keys on arrival to look at the car and left us to test drive, showroom is currently being decorated but looks really nice and modern.
Will Thomas
Google
Verified Review
Left us alone as we looked around. And answered all questions.
Paul Spencer
Google
Verified Review
Bought a used van and would highly recommend. Great to deal with. Very professional, polite and friendly.Not the stereotypical used car salesman. Honest about the vehicle condition over the phone, when I went to view it was just as he had said it was. Answered any questions openly and gave a fair part exchange rate. Ignore the negative reviews, don't expect a Rolls Royce on Ford Fiesta money.A pleasure to deal with. Thank you.
John Bennett
Google
Verified Review
Genuine nice bloke, not pushy for the sale, took our car in as part ex and gave more than others had offered, sorted any issues we had with out question with the new car. Cant recommend Alex enough
Ben Merrill
Google
Verified Review
Easy, reliable and friendly service. Car is excellent and bought for a competitive price. Had a slight delay with the V5 and Alex immediately chased this up and got the DVLA to sort ASAP. Would highly recommend.
James Porteous
Google
Verified Review
Bought a zafria from these guys, after noticing a few problems I let the guys know I had taken it to a local garage. Absolutely brilliant customer service we often stayed in touch through phone call or text between myself Alexander paul and the the local garage the car was at. Alexander paul payed for all repairs to be carried out To make the car run smoothly again for me and my family. These guys are brilliant at staying in contact with you and I don’t have bad word to say about them 5 star service 🌟 🌟 and would highly recommend them. Thanks guys 😊
I Plays
Google
Verified Review
I bought an Audi TT from Alexander Paul GB and they arranged for it to be delivered to me which was amazing! The car exceeded my expectations and I love it!!! Also APGB are very prompt and quick to respond to your questions and enquires so the customer service is fantastic!
Jen Jen
Google
Verified Review
Very friendly service and staff would definatly recommend for cars
john wood
Google
Verified Review
Great service from start to finish, felt very at ease dealing with the guys here and over the moon with the car perfect service from start to finish
Patrick
Google
Verified Review
Top bloke would buy again
Jack Doulton
Google
Verified Review
We bought a Audi TT several weeks back now, i must say it was a pleasure dealing with Alex. We booked our appointment, test drove and negotiated a great deal. Today Alex happily replaced some aftermarket number plate lights that we didn't like with some Audi genuine one's as agreed at time of sale. Thanks Alex !
Andy Moon
Google
Verified Review
Very good service, nice cars.
Marek Jakubczak
Google
Verified Review
Great cars good guy
David Smith
Google
Verified Review
I Bought an older Jaguar from here in may. Alex provided an Excellent service and I did say I would write a review. However I have not done this until now as I wanted to make sure is was a suitable period before I wrote it. Having owned the the car for around 6 months i have not had a lick of trouble and apart from a small patch of rust needing sorting to get it through the MOT , which I was prepared for after discussion with Alex. The honesty and helpfulness I received when purchasing the car would drive me to return when I am next in the market for a vehicle. Being able to trust a dealer is very important and I do not feel I was ripped off or fobbed off at all. quite the opposite. Many thanks Alex. It has turned out to be a lovely car.Just had the car serviced - purrs like a kitten , on reflection I think this place does deserve 5 stars - I don't normally ever give 5 so this speaks for itself.
Liam Burdett
Google
Verified Review
I recently brought a used Audi A4 from Alexander Paul garage after seeing the car on Autotrader and it having lots of pictures and a detailed description. The buying process and after sales has been first class. Very professional and relaxed atmosphere no pressure to buy the vehicle when viewing. The car was looking great for the age and had all the relevant paperwork and receipts to look through. After getting the car home I had a couple of technical questions I rang the garage and they answered my queries straight away. I have recommended to friends and family thinking of buying a used car and I will defiantly go back when looking for my next vehicle. Thanks very much. Rob
Robert Walton
Google
Verified Review
Bought a Mercedes CLS350 from here a round 4 months ago. Friendly and professional. Smooth process and car well presented and priced. All good with car a few months down the road. Recommended.
David Howel
Google
Verified Review
Bought our Mini Cooper D from Alexander Paul 2 - 3 weeks ago and we're absolutely loving the car.The test drive was how it should be... unaccompanied and left to decide in your own space. If you don't want a pushy sales atmosphere, this is the place to go. You are given that time needed to look at the car and ask questions if needed. Very approachable.Alex made it easy to collect the car and sorted the tax out so I can drive out without any delays. A worn sensor was replaced fuss free by his recommended garage when a DPF problem came up after a few runs, but was sorted out quick. Been faultless 800 miles later.No doubt will recommend Alexander Paul to anyone.
michael davis
Google
Verified Review
Best service I have ever received from any car dealer. Really friendly and helpful. Nothing was too much trouble. Will definitely return on next car purchase. 10/10
Natalie Birks
Google
Verified Review
Couple of nice blokes quality used cars and great service
Andrew Whitehead
Google
Verified Review
5 stars and 10/10 for the service provided from Alex.I bought a Mini Cooper S from Alex in April. It was just what I was looking for.Shortly after the purchase the car had a bit of a problem.I contacted Alex straight away, I explained the problem and he told me what he could do to resolve it.A day after the car was in the garage, the problem was resolved and I was back on the road.My initial thoughts when the car went wrong was I thought I’d been ripped off.How wrong was I??Alex went out of his way to sort this out for me, he discussed other options with me too and let me make my mind up about how to proceed.I will definitely return to Alex for future purchases especially for the after care and professionalism Alex showed me.
Sarah Knighton
Google
Verified Review
Recently purchased a car from this company. Initially made arrangements to visit and view the car in question. Once there, I was greeted by a very friendly and relaxed atmosphere.Alex was very helpful and informative. More than happy to answer any questions. Would definitely recommend this car dealer.
Kieron Walsh
Google
Verified Review
I’ve bought a few used cars over the last 10 years from various places - these guys beat the lot, hands down. From arriving at their showroom a few months ago, right through to after sales service they have been absolutely brilliant. They treat people how they would expect to receive treatment if they were buying a used vehicle themselves - can’t be much fairer than that. Couldn’t recommend them enough. Will definitely be back in the future.
Richard Charles
Google
Verified Review
Bought a Audi off these guys around 5 months ago the car has been faultless,Passed its MOT last week with no issues at all, its been a dream to drive everyday.The guys who worked there was very friendly polite and nothing was to much trouble for them definitely recommend them 5 stars.
Captainbiglegs
Google
Verified Review
Bought my first car from here. Great customer service, Alex was really helpful and arranged my road tax for me.
Max Cooper
Google
Verified Review
Great guy, great service
Steve Thorpe
Google
Verified Review
We have purchased multiple vehicles from Alexander Paul and have consistently received superior customer service. We looked at a BMW and went to look for the car with my husband, End up buying the car for my husband and I saw a Mini which cought my eyes. We bought both cars at good price. Highly recommend him to anyone looking to purchase a used vehicle. Also bought a warranty with the car, and he helped us when we needed a claim from the warranty provider, it was refused initially as not being part of the term.
Sam M
Google
Verified Review
Absolutely amazing service, friendly and helpful. We were stuck waiting for the insurance company to sort their mess out and Alex allowed us to stay in his office for as long as possible. If I ever need a car of that quality again, I will definitely come back here.
Beth Tyas
Google
Verified Review
Brilliant service from the moment i first spoke to them to the minute i drove away in my new car. The whole process was made so easy and they couldnt have been anymore helpful if they tried. Will definitely be looking to buy from them again.
Martin Carroll
Google
Verified Review
Recently purchased our second car from Alex at Alexander Paul GB, We received the same quality service we had received before, we were able to take the car for a test drive on our own, received a very good part exchange allowance on our car, the car was ready and available when we were told it would be. Two weeks after buying we had a problem with the bonnet which is very common on this vehicle, took it to Alex who tried to sort it, he advised us to take it to a local garage we use and get them to buy the genuine part from the dealer, not a cheap ebay replacement part, and he would repay us the money. True to his word we have received the full amount back very quickly. We would highly recommend Alex and we will definitely be back to buy again in the future and will be recommending him to family and friends, Thanks Alex πŸ‘
Nicholas Marshall
Google
Verified Review
I spent a lot of time researching the web to find the best value BMW 1 series on the market and finally bought an excellent example from Alexandra Paul in December after finding it on Autotrader. They were very accommodating in arranging a convenient appointment time and the price was extremely competitive.
Gunter Eren
Google
Verified Review
Comprehensive and professional set up - cars are advertised and presented in the best possible way. The showroom together with the owner's personable nature are a pleasing experience. I purchased a car, traded in a car and had finance arranged in one seamless process. Thoroughly recommended.
Kieran Anthony
Google
Verified Review
Excellent service, Alex was really professional and friendly. We test drove a Kia Sportage and the deal was done very quick when we decided to purchase it.There was no pressure to buy and he took our old car in part exchange. I wouldn’t hesitate in recommending or dealing with them again.
Jill Jarvis
Google
Verified Review
Great and easy experience buying my car from here. Very professional and made to feel comfortable, would definitely recommend buying from here!
Mason Massey
Google
Verified Review
Amazing dealer, car ready, and valeted, Alex, owner, couldn’t do enough for us,Car delivered to my home, also helped with tax, insurance online. πŸ‘πŸ‘
avis Barker
Google
Verified Review
Travelled down from northumberland to purchase vaux insignia est , test drove and drove away same day . Alex also a few days earlier offered me the most trade in for my car compared to other dealerships . I managed to sell it privately though . Drove car back no problems at all but a few days lter engine managment light was on , AA confirmed a build up of carbon blocking sensor . Alex told me to take it to a garage local to me were a full service and clean was carried out and alex transfered the cost into my account the same day iv had no trouble with car since and it runs brilliant . I highly reccomend Alexander Paul and looking forward to my daughter passing her test and will certainly travel down to purchase her first car for her from them . Also i must mention the valetor as the car was in immaculate condition inside and out
david Beattie
Google
Verified Review
I recently asked Alex if he could help sell my Audi on a sale or return basis.The whole process was extremely easy and professionally managed at a fair price.It turned out to be very successful with a buyer identified within a week.I would certainly recommend Alexander Paul GB.
Andy Jarvis
Google
Verified Review
I bought an Audi A6 Avant from the guys at Alexander Paul. The quality of the car was very impressive and this is reflected in the rest of their stock.Alex was great to deal with, very laid back, unaccompanied test drive, and left to look around the car by myself. I would certainly look to buy from them again or recommend them to friends and family.
Jared Risley-Jones
Google
Verified Review
an incredible experience from start to finish. had the car within a week of inquiring about it for a totally fair price. the actual handover of the vehicle was good as well, got picked up from the station they then had the car waiting for me in top condition and the paperwork was fast and made easy for me. would definitely refer anyone looking for a car to buy from Alexander Paul
Cameron Hunter
AutoTrader
Highly recommend
Carrie R
AutoTrader
Verified Review
Alex was a first class guy. Very approachable, helpful person. Just waiting for my MOT & Log Book. Transaction went very smoothly.. I wish him & is company success in the future. Regards David Dalby.
Anonymous
AutoTrader
Brilliant service, took a car in for trade in and took 2 new cars home. Smooth drive home in both and 100% happy with our purchases. Definitely recommend Alexander Paul. Lovely, friendly and very helpful.
Hannah G
AutoTrader
Travelled down from northumberland to purchase vaux insignia est , test drove and drove away same day . Alex also a few days earlier offered me the most trade in for my car compared to other dealerships . I managed to sell it privately though . Drove car back no problems at all but a few days lter engine managment light was on , AA confirmed a build up of carbon blocking sensor . Alex told me to take it to a garage local to me were a full service and clean was carried out and alex transfered the cost into my account the same day iv had no trouble with car since and it runs brilliant . I highly reccomend Alexander Paul and looking forward to my daughter passing her test and will certainly travel down to purchase her first car for her from them . Also i must mention the valetor as the car was in immaculate condition inside and out
david B
AutoTrader
Verified Review
I recently asked Alex if he could help sell my Audi on a sale or return basis. The whole process was extremely easy and professionally managed at a fair price. It turned out to be very successful with a buyer identified within a week. I would certainly recommend Alexander Paul GB.
Andy J
AutoTrader
Verified Review
Really nice to deal with, love the car great service thanks
David J
AutoTrader
I bought an Audi A6 Avant from the guys at Alexander Paul. The quality of the car was very impressive and this is reflected in the rest of their stock. Great to deal with, very laid back, unaccompanied test drive, and left to look around the car by myself. I would certainly look to buy from them again or recommend them to friends and family.
Jared R
AutoTrader
Bought an Audi S3 during lockdown, excellent service, very friendly and down to earth. Was very helpful throughout and after purchase. No sales pressure and very easy to deal with. Would recommend without hesitation.
Lee M
AutoTrader
Verified Review
Purchased a Jimny during lockdown. Very easy & hassle free transaction. Appreciated the laid back & no pressure trade. Would recommend AP as trust worthy and honest. cheers.
Robert S
AutoTrader
very happy with transaction .so friendly and trustfully service . I will be back in future when need new car .recommend Alexander Paul GB to friends. Thank you
jacek L
AutoTrader
Verified Review
Alex was a pleasure to deal with and made it a very smooth transaction.
Steve W
AutoTrader
Verified Review
Excellent service in a relaxed and friendly environment. There was no pressure to buy and garage owner made both my wife and me feel confident about buying a used vehicle from him - which we did.
Paul I
AutoTrader
Verified Review
I was looking for a rare cooper s with the JCW bodykit. And a stunning white one popped up exactly what I was looking for. I arranged for a personalised video viewing of the vehicle Alex was really knowledgeable in answering my questions and showed me everything about the car. And in the end I knew it was the car for me. I put a deposit on it and payed it out within less than a week and received the car a week later via Delivery which I think is brilliant during the current pandemic we are facing. Delivery was reasonably priced. I will definitely recommend Alexander Paul GB to family and friends. Thank you
Jake V
AutoTrader
Verified Review
Fantastic car from Alex never been so happy with a car, from meeting alex through the sale completing to leaving all with ease and gettin everything sorted for me! tiny problem with the washer jets but the company was straight on it and are getting it sorted for me! really pleased and will defo be recommending to my mates thanks again Al very happy customer.
Jack S
AutoTrader
Verified Review
Very friendly no hassle car purchase . Would definitely use Alex again in the future
Terry L
AutoTrader
Verified Review
I recently bought a MK5 Golf GTI from Alex Paul & I must say it was refreshing to do business with an honest trader. As the car was over 100 miles away I spoke to Alex several times over the phone about particular aspects of the car & requested a video walk round before deciding to purchase. All questions were answered politely, honestly & promptly & delivery was also arranged. The car exceeded my expectations & was delivered on time, nicely presented & with all documents, keys etc as promised. It also drives beautifully! I would not hesitate to recommend them. Fully deserving of 5 stars!
Stephen H
AutoTrader
Excellent experience with Alexander Paul GB. They were honest, helpful and quick to answer queries. The car was exactly as stated in the advert and was in an immaculate condition.
Ashley M
AutoTrader
Verified Review
Great communication from start to finish. Answered every email and question I asked before going to view the car and was exactly what I wanted. Very friendly and no nonsense sale. Would definitely recommend to anyone thinking of making a purchase. My tt is perfect and i will definitely consider buying a car from here in the future. Also helped with setting up my tax and insurance. Great dealership
Sam B
AutoTrader
Verified Review
Totally hassle free from the the first phone call through to delivery,even during these times you can be rest assured that you can buy a car via the internet!and all will be good . Very happy and Thankyou to Alexander Paul for a very easy transaction,all social distancing applied so all good..
Martin B
AutoTrader
Went to go view a car, the show room was really nice, well lit, very clean. The cars that were on show were show ready, fully valeted. I test drove the car I went to look at, didn’t feel rushed to get back, had plenty of time to check out the car inside and out and more importantly check it out on my own. I wasn’t being watched over by the owner and out under pressure. After my test drive, it pretty much settled my mind in buy the car, and was offered a great deal with my part exchange, couldn’t say no really. Drove away with my new car within the hour.
Jack W
AutoTrader
Great car, great service. Brilliant communication, advice and friendly people. Even picked me up from the train station on the day collecting the car.
David J
AutoTrader
We bought a Audi TT several weeks back now, i must say it was a pleasure. We booked our appointment, test drove and negotiated a great deal. Today Alex happily replaced some aftermarket number plate lights that we didn't like with some Audi genuine one's as agreed at time of sale.
Andrew M
AutoTrader
Friendly and efficient. Sorted put my tax before I drove away, checked my tyre pressure and reassured me i could return if i had any issues. Great service great men and a great car at a great price.
Robyn W
AutoTrader
Excellent service two genuine gentlemen. Very helpful traveled two hours to see the car which my son got he was over the moon with it and ready to take home which was another bonus due to the miles. Would recommend to everybody who is looking for a car to check this website first.
Jackie C
AutoTrader
Verified Review
I’ve bought a few used cars over the last 10 years from various places - these guys beat the lot, hands down. From arriving at their showroom a few months ago, right through to after sales service they have been absolutely brilliant. They treat people how they would expect to receive treatment if they were buying a used vehicle themselves - can’t be much fairer than that. Couldn’t recommend them enough. Will definitely be back in the future.
Richard S
AutoTrader
Purchased a used car as a runabout and although I experienced some small issues with the car at first, the problems were swiftly rectified. I was initially concerned that I would be turned away due to past experiences with other dealers, but this wasn't the case. I wouldn't hesitate in buying again, it's the aftercare that counts.
Cal L
AutoTrader
Just bought a Skoda Fabian Monte Carlo from Alexander paul and was very impressed with the place. A laid back no pressure approach makes the buying experience much more relaxed. The whole approach is very friendly and helpful and would recommend the place for purchasing a car. Thanks
Tom W
AutoTrader
Verified Review
Helpful, friendly and informative. Professional service and would recommend.
Kate C
AutoTrader
Verified Review
Great experience (bought a car!), professional but also down to earth and honest. Would recommend friends and family to this dealer.
Joe R
AutoTrader
Verified Review
Very professional, friendly and helpfiul which made the car buying experience easy and hassle free. Would highly recommend them.
Matthew H
AutoTrader
Verified Review
I Had a very good experience dealing with the guys at AlexanderPaul GB, they were very polite and handled any queries I had regarding the purchase of my Vauxhall insignia, All without being too forward or pushy with the sales pitch, which made for a very pleasant buying experience. Nothing was too much trouble for them and I must say the after sale contact and service has been great, which is very refreshing to see! I Will definitely recommend them to others after my experience! Many thanks Mr J Sweeting
Josh S
AutoTrader
Verified Review
Both members of staff were great. We arranged to view the vehicle at fairly short notice. Went back for a 2nd viewing and within 45 mins we drove off with our new vehicle. Dad and 14 year old son are very happy with their new toy Audi S3. Friendly and professional service would highly recommend. Thanks guys πŸ‘Œ
Graham B
AutoTrader
Verified Review
Friendly, professional car buying experience. Trusting, helpful and nothing too much trouble. Highly recommended!
Steven R
AutoTrader
Verified Review
We recently bought a Bmw 318d tourer from Alexander Paul cars, the service was fantastic, he found us the vehicle we were wanting and made sure it was a very good quality one. This is not your usual used car dealer, pride is taken in the vehicles sold. The whole process from start to finish was so easy and I will definitely be coming back for another car in the future when I fancy a change.
Lynsey T
AutoTrader
Verified Review
Alexander Paul GB is a professional, friendly and personalised car shopping experience. Providing a fair, informative and thorough service. This was our second time buying from AP GB and I'm sure it won't be the last. Highly recommended and even they don't stock what you are looking for give them a call and they will help you source it. Many thanks to them from us.
Helen S
AutoTrader
Verified Review
Helpful and knowledgable service. Made buying my new car straightforward. Would buy from them again.
JASON P
AutoTrader
I bought a Mini Cooper recently from Alexander Paul which met all my requirements including a great price. The whole sales experience was a pleasure. I got a decent price for my trade in and the car I bought was presented to a high standard, Alexander Paul even filled up the car with fuel as we had a long journey back home. Would recommend.
Damo W
AutoTrader
Verified Review
Easy from start to finish. Straightforward and honest. Very Happy with my new car
Martin C
AutoTrader
Verified Review
Attentive & very helpful, absolutely no complaints or concerns.
Lindsay P
AutoTrader
This is the second car that we have bought from this reputable dealer. Really pleased with our purchases. Very professional.
Stephen N
AutoTrader
Verified Review
Great guy ,professional
Harp C
AutoTrader